Headline News

Shelby KOA Shines With Major Awards

By MINDY MCKENZIE
Daily Globe Staff Reporter

SHELBY- During the summer months, many families are searching for a great location spot to take their families to enjoy quality time together while enjoying the warm weather.

The Shelby/Mansfield KOA Resort makes it their mission to satisfy customers who travel out to their location on Baker Road 47. Their hard work and dedication has not gone unnoticed by any means.

This year, the resort was awarded the 2014 KOA Founder's Award. Kampgrounds of America, Inc. awarded the Shelby/Mansfield KOA Resort for providing outstanding camper guest service. This award is honored directly through feedback in which the customers provide.

This award is primarily focused around meeting the needs of the camper and making sure their visit to the site is excellent. This award relies on the feedback from a variety of different surveys. The campground must score well in the following areas: customer service, campground facilities, cleanliness, and overall value.

Vicki Cole, owner, explained she and her husband, Garry, who also happens to be an owner, bought the site from his parents back in 1991.

"Back in 2002, we changed it to a KOA, however, this has been an actual campground site since 1968," said Cole.

Continuing on with winning awards, Shelby/Mansfield KOA Resort was honored with the 2014 KOA President's Award. This specific award is viewed as a distinct honor to receive.

Garry and Vicki Cole, have received this award for the past several years.

The President's Award is provided to KOA Kampgrounds which received 'exceptional' ratings for quality assurance facilities review and through the camper survey. In addition, the resort is also recognized as being a positive aspect of the KOA.

Cole explained the reaction which has been received from customers and campers.

"Business has just been excellent so far this year and the weather has just been great. This past week was a little chilly, but it has been wonderful this year," said Cole.

In addition, the Shelby/Mansfield KOA Resort has been awarded with the ARVC Medium Size Park of the Year 2013-2014, 2013 Mansfield-Richland Area Chamber of Commerce Small Business of the Year, We Are Family Award 2010, and the KOA Franchise of the Year 2008.

Also in 2013, Shelby/Mansfield KOA was honored with becoming the first 'resort' in the KOA system.

The Shelby/Mansfield KOA Resort has different activities available for individuals of all different ages and also has a food service seven days a week.

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